TGL Silver Return Policy | Easy Hassle-Free Returns
At [TGL SILVER], we want you to be completely delighted with your silver jewellery purchase. If for any reason you are not entirely satisfied, we offer a straightforward Returns ,refund or exchange process. Please read our policy below:
1. Eligibility for Returns and Refunds:
We gladly accept returns and offer refunds or exchanges under the following circumstances:
Damaged or Defective Items: If your jewellery arrives damaged or has a manufacturing defect, please contact us within [9833226420, 7] days of receiving your order. Please provide clear photographic evidence of the damage or defect.
Incorrect Items: If you receive an item that is different from what you ordered, please notify us within [9833226420, 7] days of receiving your order.
Change of Mind: If you simply change your mind about your purchase, you can return the item(s) within [9833226420, 15] days of receiving your order, provided the following conditions are met:
The item(s) must be unworn, unused, and in their original condition with all original packaging (including tags, boxes, and any accompanying materials).
2. Non-Eligible Items:
The following items are generally not eligible for refunds or exchanges unless they are damaged, defective, or incorrect upon arrival:
Custom-made or personalized jewellery: As these pieces are created specifically for you, we cannot accept returns or offer refunds unless there is a manufacturing defect or an error on our part.
Items marked as "Final Sale" or "Non-refundable": These items are clearly indicated at the time of purchase.
3. How to Initiate a Return:
To initiate a return, please follow these steps:
Contact Us: Email our customer support team at [9833226420, titlisilver@gmail.com] within the applicable timeframe mentioned above (see section 1). Please include your order number, the item(s) you wish to return, and the reason for the return. If the item is damaged or incorrect, please attach clear photographs.
Return Authorization: Our customer support team will review your request and, if eligible, provide you with a Return Authorization (RA) number and detailed instructions on how and where to send the item(s) back to us.
Packaging Your Return: Please carefully package the item(s) to prevent damage during transit. We recommend using the original packaging if possible. Ensure the RA number is clearly marked on the outside of the package.
Shipping Your Return: You will be responsible for the return shipping costs unless the return is due to a damaged, defective, or incorrect item. We recommend using a trackable shipping method and obtaining proof of postage as we are not responsible for items lost or damaged during return shipping.
4. Refunds:
Once we receive your returned item(s) and verify that they meet the eligibility criteria, we will process your refund within [7-10] Working days, Sundays and government holiday close.
The refund will be issued to the original payment method used for the purchase.
Please note that it may take additional time for your bank or credit card company to process the refund and for the funds to appear in your account.
5. Exchanges:
If you wish to exchange an item for a different size, style, or product, please indicate this in your initial contact with our customer support team. Exchanges are subject to product availability.
If the exchanged item is of a higher value, you will be required to pay the difference.
If the exchanged item is of a lower value, we will refund you the difference.
You will be responsible for the return shipping costs for the original item, unless the exchange is due to a damaged, defective, or incorrect item. We will typically cover the shipping costs for the replacement item.
7. Contact Us:
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at:
Email: [Your Customer Support Email Address: titlisilver@gmail.com]
[Phone Number : 9833226420]
[Physical Address : 7,1st floor,plot no 223,Moti dharam kata bldg.,entry from back side staircase,opp. Mumbadevi temple,Mumbai-02]
By placing an order on our website, you acknowledge that you have read, understood, and agree to this Returns Policy.